Doesnt work

For the last several months, it seems like every other time I try to log on and watch a show, the servers will show me the spinning loading sign and then die. Why am I spending money on this awful product when Netflix doesnt have any issue remotely close to this bad, let alone ads on top of that? This is a sincere question. Please help me understand why I am throwing my money away on your worthless service. I originally tried to send this message to the customer service contact button on the app, but when I hit submit it just said that an error occurred. No joke.

grill3 about Hulu: Stream TV shows & movies, v4.10.1